Frequently Asked Questins
If your problem is not answered here feel free to ask us trough contact form
This is normal. You need to recalibrate brake axis ( X and Y) by using MFG Configurator software. Calibration procedure is explained in software manual inside software package.
Recalibration is MANDATORY each time you change angle of the footrests !
1. Always verify working of brakes in MFG Configurator software. If this is working fine from 0 to 100% then read on other FAQ topic regarding windows calibration and in game settings
2. Check that brake axis cables are firmly plugged in. Try to unplugg them and then replugg them and check if problem is solved
3. If you readjusted the angle of the footrests then it is mandatory to CALIBRATE brake axis INSIDE MFG CONFIGURATOR software
4. Sometimes, if you did not tighten footrests angle adjustment screws enough, angle of the pedals can change due to pressure of your heel, and therefore calibration will be lost. If you experience that you need to recalibrate often this is usually the cause so tighten these screws better.
5. Faulty brake axis cable or electronics...read FAQ for that
This happen very rarely so make sure you read all other brake axis FAQ topics first !
You can inspect brake axis by turning off (untick) autocalibration ON/OFF feature on X and Y axis and click apply. This is basically sensor inspection mode. In this mode you will have a working signal regardless of angle adjusted and calibration, troughout the range...but it will not be full from 0 to 100%. In fact, it should NEVER reach 0 or 100% signal on axis. This provide us with few handy tests :
1. Swap left and right brake cable connection to main electronics. In essence your left brake will now become Y axis, and right brake will be X axis. IF problem is in the cable it will follow cable now and change axis...but if electronics have issue the problem WILL STAY on same axis regardless of cable being swapped. In this step you determine what is to blame - cable or electronics.
In any case...blow off your contacts and test again ...and use contact spreay if you have one.
2. Shake / wooble faulty brake axis cable near the connector and watch the signal while doing so ( DIVIEW software is more handy to watch signal). If you see the signal suddenly spike to 0% or 100% than its likely that you have faulty cable and need to replace it. Of course, if your signal is already at 0 or 100% and it spikes BACK to normal when you wooble the cable it's also a faulty cable.
Sometimes it's just a poor contact between cable and electronics so it is important to make a proper conclusion before you jump on replacement cable, as replacement take a bit of time and patience.
Cable can be bought in our shop at accesorries section, but take care to buy correct one for your pedals (V1 or V2). Replacement instructions are described ( and in video) on cable product page !
Most probable cause is if a customer readjusted the angle of the footrests, but while doing so, did not tighten the angle adjustment screws strong enough. In such case, while flying, pressure of the user's heel on the pedal cause the angle of the footrests to be moved from the adjusted angle.
Usually when this happen, user will experience a large deadzone ( non responding zone) at start of pressing brake, and inability to press brake fully to 100%...and therefore re-calibration is required.
Tighten the angle adjustment screws more firmly and recalibrate and pedals will no longer "loose" calibration.
Another thing that customers sometimes wrongly interpret as loose of calibration is actually jitter or loss of signal on brake axis. Therefore check if any of above mentioned brake axis troubles concern you !
to be written
When you have a problem like this it need to be addressed from root hardware to the sim to determine the cause !
1. Check that axis respond from 0 to 100% in MFG Configurator...if not then FOLLOW OTHER FAQ and calibrate axis inside MFG Configurator...this must be addressed first !
2. Check how axis respond in windows control panel/game controllers or better so in DIVIEW software. If they dont respond OK then RESET WINDOWS CALIBRATION TO DEFAULTS !!!
3. Check inside your game/ simulator...By now if steps 1 and 2 are fine you are 100% sure that your simulator recieve 100% good signal on axis and that, if it is not OK, cause of your issue is inside SIMULATOR ITSELF. There are too many simulators out there and therefore it is beyond the scope of our support . We can only provide most common general guidelines :
Brake springs are torsion ones and they do squeek when pressed due to friction in it.
We oil them in factory in order to reduce friction, and therefore provide quiet operation. However, over time, they get dry again and need a bit of oil to get silent again.
You can use teflon spray or any oil, even kitchen cooking oil will do fine. Just pour a little oil onto the brake axis spring and work out brake axis few times, then wipe out excess oil on it.
You loaded wrong firmware for your pedals version ! Electronics for V1 and V2 are different and have safety feature built in to protect electronics from such event. To determine which version of the pedals you have take a look at the following picture
However, no reason to panic. You can revive your pedals with correct firmware. All you have to do is open Mikrobootloader application directly from software package/firmware upgrade... and click connect untill you see pedals connected. Then proceed to upgrade firmware ( with correct file, you have firmware changelog and explanation in software package).
V4.xx firmware is for V1 pedals
V5.xx is for V2 pedals
V7.xx is for universal joystick firmware, all settings unlocked. We don't provide support for this firmware and it is intended only for advanced users and cockpit builders !
New Microsoft Flight simulator looks stunning so many of our customers already use it but have trouble getting pedals and their other perhapials to work. Let's try to clear up some things about it.
As Microsoft announced most popular game devices are automatically recognised and assigned in new MSFS2020. Unfortunately MFG devices are not. Therefore you will have to manually assign axis bindings of MFG Crosswind rudder pedals in the simulator (all 3 axis). When you start the sim it should notify you about it but people have reported that it was not the case, so you have to do it manually. It is easy and intuitive if you used FSX, Xplane or other sims, same principles apply. However there can be few issues :
- If you have some other perhapial that MSFS automatically assigned axis bindings, and it has rudder or brakes (e.g. Microsoft Sidewinder has auto assingen twist rudder) then you should delete that rudder assignment on your joystick as it will interfere with the pedals (double axis bindings !)
- One customer reported that pedals refused to work unless sim is in full realistic mode. This is probably a bug in early version of the sim but worth mentioning.
And that is all there is to it. If you need more detail explanation Squirel made an excellent video tutorial. He uses our pedals and it will clarify things for many people. Watch from 9:36 as he focuses on rudder axis and bindings from there.
I must disagree with Squirel about deadzones ...I suggest you set this to zero and adjust it in MFG Configurator if you need it. Adjusting it inside the sim actually decreases your pedals precision while adjustingi it in MFG Configurator will not reduce precision.